FAQ

You can book online through our booking page at any time. Select the treatment, choose a date and time, and confirm with payment in advance. You can also call us on 944 34 80 65.

Yes. To protect your appointment from last-minute cancellations, we ask for payment in advance for the treatment at the time of booking.

Yes, you can cancel or change your appointment more than 48 hours in advance at no cost. Cancellations with less than 48 h notice are non-refundable.

It depends on the treatment you choose. Our sessions range from 30 to 120 minutes. Check the treatment menu to see the durations available for each treatment.

We offer relaxing, therapeutic, deep tissue and sports massages, lymphatic drainage, foot reflexology, Kobido facial, hot stones and our premium Signature collection, among others. You can see all our treatments in our menu.

Yes, but with precautions. Some treatments are not recommended during the first three months of pregnancy, as we use essential oils. We recommend checking with your doctor beforehand and informing our team when you arrive. We have a specific prenatal treatment, Ama, designed for this stage.

Yes, it is essential. If you have allergies, injuries, skin conditions or any other medical condition, let us know before the session so we can adapt the treatment or recommend the most suitable option.

We recommend not coming straight after a heavy meal. Ideally, wait at least an hour.

You do not need to bring anything special. We provide everything you need: sheets, towels, oils and products. Come in comfortable clothes and relax.

You can buy vouchers from our voucher shop. Choose the treatment, enter the recipient's name and receive the voucher as a PDF after payment. The recipient can redeem it by booking directly with the centre.

Yes: vouchers are valid for 12 months from the date of purchase. See our terms and conditions for more details.

Yes. If the treatment you choose costs more than the voucher, you only need to pay the difference. No refunds are given if the treatment costs less.

Yes, vouchers are fully transferable. You can give them to whoever you like.

We are at Calle Uribitarte 5, 48001 Bilbao, in the heart of the Ensanche, by the estuary. See our location page for detailed directions by public transport and car.

Monday to Saturday, 10:30 to 20:30. Closed on Sundays. Check our calendar for public holidays and special days.

Yes, minors can enjoy our treatments as long as they are accompanied by a responsible adult.

Yes, we accept all major cards, including Visa, Mastercard and American Express. We also take cash, and card payment for online bookings.